Returns & Exchanges

RETURN POLICY

Your satisfaction is important to us. If you are not satisfied with your purchase, we are happy to refund your purchase price if the return complies with our return policy. We accept returns for products purchased from sennacosmetics.com only and all returns are inspected upon return. Products purchased from sennacosmetics.com must be returned in new or gently used condition and within (30) days from date of purchase. Refunds on product purchases from the Website are granted for the price of the product returned, sales tax (if applicable). Your shipping fee to return the product to Senna Cosmetics is not refundable. Refunds may take up to 30 days to be credited to your original method of payment.

Only regularly priced products may be returned for refund or exchange. All promotional, sale or discontinued items are final sales and cannot be returned. The determination about whether an item is eligible for return is made only in the sole and absolute discretion of Senna Cosmetics.

OBTAIN RETURN AUTHORIZATION

Call our customer care at 800.537.3662 Monday through Friday (except major holidays) between 9:00 am-4:00 pm PST or email support@sennacosmetics.com and request the authorization, including your name, contact information, and the confirmed order number on your invoice. The determination about whether an item is eligible for return is made only in the sole and absolute discretion of Senna Cosmetics. Returns will not be processed without an authorization.

Send the product(s) you wish to return to the address below. Include the following in your package: copy of order receipt, invoice or packing list. Any Senna Cosmetics promotional gift item you may have received with your purchase if you are returning the entire order.

Return to:

SENNA COSMETICS ATTN: RETURNS

Address: 28042 Avenue Stanford, Unit A, Valencia, CA 91355

Ship to Senna Cosmetics at your expense by your method of choice. Senna Cosmetics does not reimburse any shipping related costs on returns or exchanges. For your security, please ship your return via insured carrier that provides a tracking number. Senna Cosmetics is not responsible for return packages lost in transit and the shipping fees are not refundable. Your shipping fee to return the product to Senna Cosmetics is not refundable. Refunds may take up to 30 days to be credited to your original method of payment.

If you would like Senna Cosmetics, Inc. to generate and email you a return label, please email or call customer support to obtain one. Cost of shipping label will be customer’s responsibility and either deducted from final refund or charged separately. Shipping cost of return label are determined by current shipping policy.

RETURN RESTRICTIONS

Products purchased at sennacosmetics.com may not be returned or exchanged at Senna Cosmetics Makeup & Brow Studios or any other location that retails Senna Cosmetics unless pre-authorized and granted return authorization.

We do not offer exchanges currently. If you'd like to exchange a product for a different product, you'll need to process a return and place an order for the new product. Exchanged products will be charged a new shipping and handling fee and you may select the method of shipping at checkout.

DAMAGED GOODS

Please inspect your package when it arrives. If the product you ordered is damaged in any way, please retain the shipping box, the product box, packing materials and other items inside and contact us immediately at 800.537.3662 or email us at support@sennacosmetics.com. In the case of damages, missing items, or incorrect items received, we may require a photo depicting the issue.

RETURNED MERCHANDISE POLICY

We protect the integrity of the products we sell. All returned (used or unused) products are not returned to inventory and are properly disposed of.

WRONG ADDRESS

If a package is returned due to an incorrect or invalid address, we will reach out to you via email or telephone to obtain a corrected address. Please note that any additional shipping charges incurred for sending the package to the new address will be your responsibility.

If you need to modify or correct a shipping address for an order that has not yet been shipped, please contact us support@sennacosmetics.com. Kindly provide your order number along with the new shipping address. However, please be aware that we cannot reroute an order once it has been dispatched.

Restocking Fee of 15% will be applied against refund if package is returned due to wrong address where refund is requested and approved.