Shipping policy
SHIPPING
Order processing time typically process within 2 business days (Monday - Friday). If your order is placed after the shipping cut-off time, it’ll be processed the following business day. During sales, shipping may take longer. Delivery times are based on orders placed between Monday-Friday (excluding holiday and weekends). Senna Cosmetics ships within the continental United States including Hawaii and Alaska only. Senna Cosmetics does not ship to freight forwarders. Please allow an additional processing of 2-3 days for orders placed during major sales. Selecting a faster shipping method will not decrease processing time, it only speeds in transit time.
ESTIMATED DELIVERY DATES
Estimated delivery windows are included below. Please note that they are subject to change, especially during high-volume time frames, and expedited orders do not deliver on weekends. For the most up-to-date delivery information, please track your shipment using the tracking number that is included in your shipping confirmation. Applies to in-stock items only. Delivery of out-of-stock items is subject to availability, and we will keep you informed via email.
SHIPPING COST & TIME FRAMES
|
Shipping Method |
Total Delivery Timing |
Order Must be Placed By |
Cost |
|---|---|---|---|
|
Standard |
3-6 Business Days |
N/A |
$9.00 or FREE with $60+ |
|
2nd Day* |
2 Business Days |
12:00pm PST |
$25.00 |
|
Overnight** |
1 Business Day |
12:00pm PST |
$TBD based on location |
*In order to process and ship your order with 2nd Day shipping on the same business day, submit your order by the time noted above.
**Overnight Shipping - email us at support@sennacosmetics.com or call us at 661-257-3662 to get quote for overnight shipping.
SENNA COSMETICS SHALL NOT BE LIABLE for any lost, stolen, or damaged packages or for any delay caused by act or default of the shipping carrier. Senna Cosmetics is responsible for orders until they leave our warehouse facility ONLY. Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.
LOST OR MISSING ORDER
If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:
1. Check with neighbors and family members
2. Look around the delivery location
3. Check for notice of attempted delivery
4. Contact the carrier directly who can assist further
Senna Cosmetics, Inc. reserves the right to limit or deny the reshipment or credit of an order/item in all instances.
WRONG ADDRESS
If a package is returned due to an incorrect or invalid address, we will reach out to you via email or telephone to obtain a corrected address. Please note that any additional shipping charges incurred for sending the package to the new address will be your responsibility.
If you need to modify or correct a shipping address for an order that has not yet been shipped, please contact us support@sennacosmetics.com or call 800.537.3662.
Kindly provide your order number along with the new shipping address. However, please be aware that we cannot reroute an order once it has been dispatched.
